Technical Support/ Field Service Engineering

Our technical support team has earned an excellent reputation within the industries we serve as the result of their high level of education, experience, dedication and responsiveness. Our technical support engineering services are available 24/7 to answer and help resolve issues at any hour of the day, or night. In addition, our technical field support engineers are ready to provide on-site technical assistance if needed and provide interface assistance for other inter-related equipment on the aircraft to support your maintenance personnel.

As part of our Technical Support, Benz Engineering provides technical media consisting of engineering documentation, technical publications, graphics, illustration, and instructional media, Procurement/Supplier Quality Assurance, Program/Project Management/Program Planning and Control, and Specialty Engineering functions, which include reliability, system safety, and maintainability support.

In addition to these functions, Benz Engineering also offers content management system integration experience as a solution for complex data management and reuse. The Technical Support Services Group is comprised of the following functions:

Benz Engineering produces all types of technical media, and is an industry leader in providing documentation services to our clients, whether the task is simple revisions to existing data, the development of new documentation, or assumption of all technical media functions. This includes all types of Engineering Documentation, Technical Publications, Graphics, Illustrations, maintenance repair and overhaul support, and Instructional Media. Our Technical Media personnel are skilled with all types of documentation software, legacy documentation activity, interactive electronic technical manuals, and content management system integration and deployment. Technical media has been provided in electronic, web based, or paper output format. Representative documentation includes:

Expertise also includes the preparation of proposals, business documentation (process and work instructions), and presentations. Our personnel have many years of experience and understand the technical media development process, interfacing with engineers, interpreting engineering blueprints and specifications, and industry knowledge and hands-on experience.